Service & Delivery

 

Delivery

  • We aim to despatch all Replacement Cattle tags, ordered before 3:15pm the same day first class
  • Replacement Cattle tags can be collected the same day – please allow 1 hour for collection
  • All runs of tags will be despatched within 3-5 working days, 2nd class
  • Special Delivery by 1pm is available on all tags – extra charges apply (see below)
  • Postage times may vary during the busier seasons, for current delivery times please contact Customer Service

Alternative couriers may be used for larger parcels and prices will vary dependant on your location, please contact Customer Service for more info.

Postage Charges

Replacements

  • Standard Service £1.00
  • Guaranteed by 9am – £14.00
  • Guaranteed by 1pm – £7.00

Saturday Deliveries

  • Guaranteed by 9am – £16.00
  • Guaranteed by 1pm – £10.00

New Cattle Tags

  • Standard Service £8.00
  • Guaranteed by 1pm £10.00
  • Guaranteed by 1pm Saturday £19.00

All prices are exclusive of VAT

Special Delivery cut off times are 2pm for Cattle Replacements and 12pm for all New Cattle Tags. Please see exclusion zones below where we cannot guarantee the next day service.

Exclusion Zones

We deliver by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 Erisksay

HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA20 (0&9) town only

PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)

We deliver within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

We deliver within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

Returns/Refunds

  • Items ordered via the website will be printed and packed exactly as you specify, Caisley accept no fault if products are printed incorrectly at your request
  • Printed tags cannot be returned for refund if the wrong details have been supplied
  • Plain Tags can be returned but Handling charges will apply – Tags or items must be in their original state and packaging in order for us to accept the return
  • Caisley may request that tags are returned for inspection before authorising a refund or replacement
  • Returned goods are to be pre-paid by the customer and shall be refunded if the item is found to be faulty, postage will not be refunded if there is no defect found
  • If you have any queries regarding a return or refund, please do not hesitate to contact our Customer Service Team

Applicators

  • Free Applicator on orders of 70+ sets or more (First Orders Only)
  • Caisley recommend that their tags are applied using the approved Caisley Applicator, Caisley will not accept fault for any damages caused by using an incorrect applicator
  • Caisley may request that the Applicator is returned along with tags for inspection if you believe there is a fault

Ordering Tags

  • Tags can be ordered either online, by fax, email or phone – All of the relevant contact details are listed below
  • If there are any queries regarding your order, our Customer Service Team will contact you to discuss this

Global Payments Policy

  • All card payments are taken using our Secure Online Service, provided by Global Payments & PayPal. For ministry approved tags, we will not take the payment until we have confirmation that the tags register
  • All card refunds and credits will be processed using the Global Payment Application
  • Card Details are sent directly to our Payment Provider and we do not store any card details
  • The following cards are excepted: – Master Card/Maestro/Visa/Visa Electron and V Pay
  • Tags will not be produced if the card details do not validate

Pricing

  • Although every effort will be taken to ensure that the pricing is displayed correctly on the website, Caisley reserve the right to adjust these prices without prior notice to you
  • VAT will be charged in accordance to the current legislation at point of despatch

Complaints

  • Any complaints regarding shortages, damaged goods or incorrectly printed tags must be notified to our Customer Service Team with 48hrs of receiving these goods. We always recommend that tags are checked upon receipt
  • If you have any concerns about the service you have received from Caisley, please contact Customer Service who will be willing to discuss this with you

 

Contact Information

 

Telephone – 01765 530296

Website – www.caisleyeartag.co.uk

Email – info@caisleytags.co.uk

 

Caisley Eartag Limited, Unit 21 Sycamore Business Park, Dishforth Road, Copt Hewick, Ripon, North Yorkshire HG4 5DF

*Caisley reserves the right to amend the above Terms & Conditions without prior notice to you*